Frequently Asked Questions

Please click or tap on a question below to view the answer.

We ask our customers to contact us on arrival. Doing so ensures the vehicle is sent only when you are ready for collection. This approach ensures there are no additional charges should your flight be delayed.
Simply contact one of our friendly customer service team representatives using any of the contact methods listed on this page. Please have your booking reference number available and we'll be pleased to help.
Yes there is a meet and greet service available but this carries an additional cost. Please contact our customer service team for more details and to obtain a price.
Please use any of the contact details on this page. We love to hear good news and any complaints are logged immediately and dealt with promptly and efficiently according to our Customer Service Policy.
We are operational 24/7 everyday of the year. Our customer service team are available to answer all queries on telephone number 020 8668 6686 or through any of the other communication channels listed on this page.
On your arrival please call us on 020 8668 6686 to inform us you are in the baggage hall. Please be sure to have your booking reference to hand. We will advise you of your pick up point and the vehicle will arrive within 10-15 mins ensuring you have enough time to collect your baggage and make your way to the pick up point.
Our dispatch system will automatically send you a SMS message informing you that your car has been dispatched and informing you of the make, model and registration of the vehicle. The SMS message will also include an online tracking link which will show the location of your taxi. Our customer service team are also available on 020 8668 6686 and will contact you directly in the event of any delays as a result of heavy traffic.
No, this is a dedicated vehicle only for you and will drop you off at your destination.
Your service provider might have fees for sending and receiving SMS/text messages or using your mobile browser to connect to District Cars.

You may receive several SMS texts from District Cars concerning your taxi booking. Initially these texts will be to keep you informed as to the status of your booking (i.e. when the taxi is dispatched or the driver is waiting at the designated pick-up point).

District Cars will not charge you for receiving any text message. However, you may see usage charges from your service provider if you respond to any of our messages via SMS text - depending on the type of data/rate plan you are currently on.

For example:
  • If you have an unlimited texting plan, you won't be charged for texts.
  • If your plan only allows a certain number of texts per month, you'll be charged for texts that go over that number, whether or not they came from District Cars.

Contact Details

For urgent bookings

Call 020 8668 6686 to make, view, amend or cancel a booking.

General booking information

Please email bookings@districtcars.co.uk for any booking-related enquiry.

For Complaints

Please use the complaint form on our contact page.

General Enquiries

Please email customerservice@districtcars.co.uk with general enquiries or requests.

Postal address

District Cars
Coulsdon Town Centre
155A Brighton Rd
Coulsdon
CR5 2NH